Getting Started is Easy!
New to Karma Diva Green Cleaning? Here’s how to begin in just two simple steps:
Step 1: Complete Your Client Profile
Please tell us about your home, cleaning preferences, and specific needs so we can tailor your service experience. This ensures we provide personalized recommendations during your consultation.
Step 2: Schedule Your In-Home Consultation
Once you submit your profile, you’ll receive an email with a link to select a convenient time for your consultation.
🌿 These steps help us create a seamless, customized cleaning plan for your home!
Important Information
💰 $50 Retainer Deposit – Required to schedule your consultation. If you move forward with our services, this fee is applied to your first cleaning.
❌ Cancellations & Refund Policy – The retainer is non-refundable if you cancel within 24 hours of your scheduled consultation or if either of us chooses not to work together.
📜 Review Our Terms & Conditions
🔗 Fill Out our New Client Profile
This form must be completed to schedule your consultation.
(The Returning Clients Intake is at the bottom of this page.)
Returning Clients
Welcome back! If you’ve worked with us before, please fill out the form below to schedule your next service:
🔗 Returning Client Schedule Request
📌 Note: If you don’t see any available consultation appointments, it may be because we’ve started a waiting list. Please complete the form, and we’ll reach out as soon as a spot opens up. Thanks for your patience—we appreciate you!
Q: I've Never Had A Professional Cleaning Service In My Home Before. What Information Do I Need To Give To Get The Most Reliable Estimate?
A: While it is virtually impossible to know exactly how long it will take us to clean your home before we see it there are some basic bits of information that can be quite helpful to get us started.
When requesting an estimate, please answer the following questions:
1. Has your home ever been professionally cleaned? If so, how long has it been?
2. Do you have any children or pets in the home?
3. How many rooms will need to be cleaned? Total square footage can be helpful but we really want to get a good picture for what your expectations are so we can be sure to deliver mor
Cancellation Policy
Like many small businesses, we only get paid if we work. Our staff plans to work a set number of hours each week, and from that, they calculate their income. Therefore, cancellations or rescheduling will lead to a hefty financial loss for our crew and a missed opportunity to book someone else.
New clients who cancel on short notice and wish to be rescheduled may be asked to pay a $50 non-refundable deposit towards the cost of their rescheduled appointment.
Once we are set up for recurring service we do everything we can to keep you as close to the same date and time as we possibly can. A confirmation email is automatically sent 10 days in advance of your cleaning with the date and time details for your appointments. Changes to recurring appointments must be made 7 days or more in advance.
In the event that an onboarding homeowner deems it is necessary to cancel a recurring cleaning appointment, We will need written notification within 5-7 days of the time of service to skip or reschedule. Once we are within the 7-day window, our cancellation fees for incoming clients are as follows:
24 hours notice = 100% cost of regular service
48 hrs notice = 50% cost of regular service
72 hrs notice = 25% cost of regular service
4-7 days notice = flat rate $50 fee
Exceptions may be made for emergency conditions such as an act of Nature.
3 late cancels in a row will result in being removed from our recurring client list and the only appointments that will be available will be what may be leftover on our schedule and will be charged at our deep cleaning rate.
Lockout Policy: If our team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min and you will be billed a $50.00 lockout fee whether or not we are able to gain access to your home.
In order to provide you with the best service possible, it is imperative that we take good care of our cleaners. These policies make it possible for us to provide the best quality of service available. We thank you in advance for your understanding.
How we Ensure Quality Service
Our standards are very precise. We use a tool that we created called an Inspection Calculator to “grade” every area of focus in each room of our clients’ homes. This tool provides a comprehensive and fair assessment of our work. We use this not only to test our cleaners’ finished result but it can also help us determine what percentage of the job has been left incomplete in case of a client complaint.
All of our cleaners must pass this regularly with a 95% or above average in order to be allowed unsupervised in our clients’ homes.
