For New Clients:
Please fill out our Customer Profile: Intake Form to schedule your in-home Consultation
Please complete our Customer Profile to help us understand your specific needs and how we can best assist you. Detailed information about your home and needs will help us fully prepare for your consultation. Once the form is submitted, you will receive an email with a link to select a convenient time for your consultation.
Please Note:
A $50 retainer fee is required when scheduling your consultation. This fee will be applied to your first service visit, if you choose to hire us. If you cancel the consultation within 48 hours of the scheduled appointment or decide not to proceed with our services, the retainer fee will be retained.
To review our Terms and Conditions, please click here.
New Client Intake Form: the intake form must be filled out to schedule your consultation.
For Returning Clients:
If you are a returning client, please fill out the form below:
Returning Client Schedule Request
Please note: If there are no consultation appointments available on the scheduler below it may be because we have started our waiting list. Please fill out the form above so we have as much information as we can to get you on our schedule as soon as possible. Thank you!
How we Ensure Quality Service
Our standards are very precise. We use a tool that we created called an Inspection Calculator to “grade” every area of focus in each room of our clients’ homes. This tool provides a comprehensive and fair assessment of our work. We use this not only to test our cleaners’ finished result but it can also help us determine what percentage of the job has been left incomplete in case of a client complaint.
All of our cleaners must pass this regularly with a 95% or above average in order to be allowed unsupervised in our clients’ homes.
Q: I've Never Had A Professional Cleaning Service In My Home Before. What Information Do I Need To Give To Get The Most Reliable Estimate?
A: While it is virtually impossible to know exactly how long it will take us to clean your home before we see it there are some basic bits of information that can be quite helpful to get us started.
When requesting an estimate, please answer the following questions:
1. Has your home ever been professionally cleaned? If so, how long has it been?
2. Do you have any children or pets in the home?
3. How many rooms will need to be cleaned? Total square footage can be helpful but we really want to get a good picture for what your expectations are so we can be sure to deliver more effectively.
Cancellation Policy
Like many small businesses, we only get paid if we work. Our staff plans to work a set number of hours each week, and from that, they calculate their income. Therefore, cancellations or rescheduling will lead to a hefty financial loss for our crew and a missed opportunity to book someone else.
New clients who cancel on short notice and wish to be rescheduled may be asked to pay a $50 non-refundable deposit towards the cost of their rescheduled appointment.
Once we are set up for recurring service we do everything we can to keep you as close to the same date and time as we possibly can. A confirmation email is automatically sent 10 days in advance of your cleaning with the date and time details for your appointments. Changes to recurring appointments must be made 7 days or more in advance.
In the event that a homeowner deems it is necessary to cancel a recurring cleaning appointment, We will need written notification within 7 days of the time of service to skip or reschedule. Once we are within the 7-day window, our cancellation fees are as follows:
24 hours notice = 100% cost of regular service
48 hrs notice = 75% cost of regular service
72 hrs notice = 50% cost of regular service
4-7 days notice = flat rate $50 fee
Exceptions may be made for emergency conditions such as an act of Nature.
3 late cancels in a row will result in being removed from our recurring client list and the only appointments that will be available will be what may be leftover on our schedule and will be charged at our deep cleaning rate.
Lockout Policy: If our team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min and you will be billed a $50.00 lockout fee whether or not we are able to gain access to your home.
In order to provide you with the best service possible, it is imperative that we take good care of our cleaners. These policies make it possible for us to provide the best quality of service available. We thank you in advance for your understanding.
