Terms & Conditions in short
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Karma Diva Green Cleaning, you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Karma Diva as responsible for the personal information.
Karma Diva will conduct a free, in-person consultation to gather all information necessary to communicate notes to our cleaners and may occasionally perform routine quality assurance visits.
The price applicable is that set at the date on which you place your order.
Payment for services provided is due within 24 hours of service or receipt of invoice.
You are entitled to a refund within 48 hours of your payment if deemed necessary.
Karma Diva collects an automatic 10% gratuity on cleanings lasting 6 hours or more and there is ample opportunity to opt-out of this at any time, including by clicking here.
Payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
Karma Diva reserves the right to amend any information without prior notice.
Events outside Karma Diva's control shall be considered force majeure.
Client Terms & Conditions
At Karma Diva Green Cleaning, we prioritize clear communication and mutual respect in every client relationship. By scheduling services with us, you agree to the following terms, which outline our policies for a smooth and professional experience.
1. Core Documents & Service Agreements
To ensure full transparency and alignment of expectations, all clients must review and sign Karma Diva’s Core Documents before receiving service. These include:
Before their first cleaning, new clients must also sign the Initial Service & Onboarding Guide.
For clients on an Ongoing Recurring Service Plan, a general service estimate will be provided after the third visit to refine your plan based on actual service needs.
2. Scheduling & Confirmation
We make every effort to maintain consistent scheduling. Appointment confirmations vary depending on service frequency:
Weekly Clients receive a confirmation 7 days before their appointment and must confirm at least 5 days in advance if any changes to their appointment time or assigned cleaners are needed.
Biweekly & Less Frequent Clients (biweekly, monthly, seasonal, and annual plans) receive an appointment confirmation 10 days before service and must respond within 48 hours to confirm or request changes.
If you need to skip, gift, or reschedule an appointment, please provide at least 7 days' notice (10 days for weekly clients).
Late Cancellation & Lockout Fees
Cancellation and rescheduling policies vary based on your service agreement:
New Clients: Fees are outlined in your Initial Service Agreement.
Ongoing Clients: Fees align with your Ongoing Service Plan.
If our team is unable to enter your home within 30 minutes of the scheduled time, a lockout fee may apply, as detailed in your agreement.
3. Payment & Fees
Payment is subject to:
Your Initial Service Agreement (for first-time clients)
Your Ongoing Service Plan (for recurring clients)
In-Home Consultation Deposit
A deposit is required for your in-home consultation appointment. This deposit may be applied to your first service if you move forward. If either party decides not to proceed, Karma Diva retains the deposit within 24 hours of the consultation appointment.
Automatic Gratuity
An automatic 10% gratuity applies to cleanings lasting 6+ hours for a solo cleaner or 3+ hours for a two-person team, with opportunities to opt-out. Clients may click here or email info@karmadiva.com to remove this charge.
All transactions are securely processed via SSL encryption, and we do not store payment details.
4. Damage & Liability Policy
We take great care with your belongings, and we expect clear communication from our clients regarding pre-existing conditions, fragile items, or special handling instructions.
If damage occurs:
Report it within 24 hours with photos for assessment.
We are not responsible for pre-existing damage or items that were in a compromised condition before our arrival.
Electronics will only be surface-cleaned (e.g., TV stands, monitor frames).
Clients should notify us of any special care needs for furniture or delicate surfaces before service.
If a claim is substantiated as caused by our team, we will work with you to resolve it fairly.
Safety Requirements for the Homeowner
Please be mindful that your home is our work place and as such it is important to ensure this space is a safe place to be. Sharp edges, wobbly furniture, electrical dangers, fire hazards, icy outdoor walkways, cluttered indoor walkways, utility leaks, etc. must all be monitored to prevent injury. We will not take responsibility for preventable accidents due to faulty installations or upkeep that should reasonably be the homeowner’s responsibility. If we find a hazard on the job we will skip that area and report it to our clients.
Our technicians will not stand on your furniture to reach high places. We will go no higher than a 2-step stool. We expect the homeowner to provide this so we know they are thinking about our safety.
Our rule is if you have to force it, don't. This goes for windows, doors, basically anything with a hinge, track, or other mechanism. This also goes for relationships with our associates or clients. If we are not a good fit, we maintain the right to refuse continuance of service.
Right to Refuse Service
Karma Diva also reserves the right to cancel service to any client at any time for any reason. Typical reasons are outlined, but not limited to the list located here: www.karmadiva.com/quality-assurance.
5. Right to Refuse Service
We reserve the right to refuse or discontinue service at any time. Common reasons include:
Safety hazards (e.g., unsecured pets, hazardous environments, electrical or plumbing issues)
Repeated last-minute cancellations
Disrespectful or inappropriate behavior
Misalignment in service expectations
More details can be found here.
6. Home Safety Requirements
Clients must ensure their home is safe for work, including:
Clear walkways (indoor & outdoor)
Securely installed furniture & fixtures
Functioning electrical & plumbing systems
We do not:
Force open windows, doors, or mechanisms that appear stuck.
Stand on furniture or use ladders higher than a 2-step stool (provided by the client).
7. Quality Assurance & Consultations
We conduct free in-home consultations to assess service needs.
Quality Assurance Visits are conducted as a courtesy, but not a requirement.
8. Karma Credits Program
Karma Credits are freely given to our Cleaning Professionals based on positive client feedback. This encourages exceptional service and rewards team members who go above and beyond.
9. Newsletters & Communication
By requesting service, you agree to receive our biannual newsletters (Spring & Fall) with updates, promotions, and reminders.
10. Force Majeure
Events beyond our control (e.g., natural disasters, government restrictions, strikes) release us from obligations without liability.
11. Refund Policy
Refunds may be issued within 48 hours of payment only if deemed necessary.
12. Taxes & Local Charges
Clients are responsible for any applicable local taxes or fees associated with service.
13. Additional Information
Karma Diva reserves the right to update pricing, policies, or terms at any time. Updates will be reflected on our website, and continued service confirms agreement with any new terms.