Currently Hiring

We are seeking motivated individuals who are passionate about delivering the highest quality work and who take serious consideration for the health & sustainability of the resources on our planet to Join Our Team! 

(The job description is below, and the application link is at the bottom.)

Regional Team Leader

Click here to view the full job description

Northwest Philadelphia to King of Prussia to Swarthmore 

Monday-Friday 9:00 am - 5:00 pm, Occasional availability until 6 pm

Requirements:

  • Reliable Transportation 

  • Smart Phone

  • Laptop

  • Clean Background Check

  • 3-5 Professional References

  • 3+ years of experience in a Related Field of Work

Responsibilities: The person who best fits this role will have the ability to be on call M-F 9-5 in case any of our cleaning techs call in sick and there’s no one else to cover. In general, the necessary hours to manage the responsibilities of this role will be somewhat flexible and will likely shift week to week. Occasionally, a client may need to schedule a consultation to start service after 5:00. This can be taken on a case by case basis but will occasionally be necessary.

At times, there will be more required in a given week than other times. There is a seasonal ebb and flow to this business and staying productive during the down time is key to the busier times running smoothly. 

Strong Leadership Skills are a must!

Much of your work week can be done from home. Some travel is required to and from client homes and to do interviews with incoming applicants. Occasionally, it may make sense to do some cleaning work in the field and some admin work from a coffee shop or at home within a work day. 

  • Meetings 1.5-3 hours/wk

  • Billing 1 hr/day

  • Scheduling 3-5 hrs/wk

  • Quality Assurance 2-5 hrs/wk

  • Team Management 5-10 hrs/wk

    =

    20-30 hrs/wk

The rest of your 40 hour work week will typically consist of House Cleaning. This way you will be available and familiar with the work so our techs can confidently look to you for guidance. 

Client Facing

Consultations & Scheduling

Consultations: Learn the KD script and structure for an in person consultation with a potential new client. Take notes and set up their schedule. 

  • Communicate through every aspect of scheduling their First Time Cleaning and maintaining their maintenance schedule. 

  • Answer questions about team members and their schedules. 

  • Negotiate payments and give estimates. 

Scheduling:

  • Build and maintain Google Calendar schedule bearing all tech and client considerations in mind.

  • Keep a watchful eye on the info@karmadiva.com inbox for client communications about scheduling

  • Communicate with clients about daily delays or any other changes to the daily, weekly, or monthly schedule

  • Keep a watchful eye on Slack for any tech communications that may need to be passed along to our clients. 

Tech Facing

Interviewing, Onboarding, Training, Quality Assurance:

Interviewing

  • Email/phone/text communication

  • Zoom Interviews

  • In-Person Interviews

Onboarding - Follow and update our SOP as needed

  • Contact References and log a written summary

  • Set up Time Tracker

  • Oversee Payroll setup

  • Set up Audition & Training schedule

Audition Mentor: Start off by making sure the techs know to read the House Notes before getting started. Explain to them how our systems work! Ask them questions and encourage them to do the same. Give examples of what helped you when you were first starting.

  • Explain that we work as a team, one tech does 1st floor and other does the 2nd floor and vice versa with the next house! 

  • Remind them to never leave a fellow Diva behind and if they finish first to triple check their work and help the other tech finish up! 

  • Show them what their kit should look like by producing your own that they can use until we trust them enough with their own kit. 

    • Go over the products we use again (we go through this in the interview so they will have somewhat of an understanding). Ask them if they have any questions. Encourage them to ask questions. 

  • Manners/Professionalism: 

    • No talking about the clients or other technicians within earshot of any home that we are cleaning. This stands whether the client is home or not. 

    • No yelling garage door codes so other people on the street can hear.

Quality Assurance (QA)

  • Monday morning Team Zoom Call

  • Friday morning Admin Zoom Call

  • Walk through inspections: Checking for cobwebs, baseboards, all surfaces dusted, light switch plates, doors and top to bottom in kitchen and bathrooms. Go around and make sure the techs are leaving everything sparkling!

    • Give techs feedback and special tips on how to keep our clients happy!

    • Calculator Spreadsheet: 

  • First Time Cleaning Check Ins & Responsibilities:

    • 30 minute check-in - at the start of the job to make sure techs understand expectations.

    • 90 minute inspection - at the end of the job - use inspection calculator


Starting Rate:

  • RTL Level 1 $700/wk plus tips

  • RTL Level 2 $770/wk yearly plus tips

  • RTL Level 3 $830/wk yearly plus tips

We have an Audition Schedule to be followed for eligibility for this role.