Terms & Conditions in short
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Karma Diva Green Cleaning, you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Karma Diva as responsible for the personal information.
Karma Diva will conduct a free, in-person consultation to gather all information necessary to communicate notes to our cleaners and may occasionally perform routine quality assurance visits.
The price applicable is that set at the date on which you place your order.
Payment for services provided is due within 24 hours of service or receipt of invoice.
You are entitled to a refund within 48 hours of your payment if deemed necessary.
Karma Diva collects an automatic 10% gratuity on cleanings lasting 6 hours or more and there is ample opportunity to opt-out of this at any time, including by clicking here.
Payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
Karma Diva reserves the right to amend any information without prior notice.
Events outside Karma Diva's control shall be considered force majeure.
Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Karma Diva Green Cleaning, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Karma Diva for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Cookies
www.karmadiva.com uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses, and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use www.karmadiva.com without trouble you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On www.karmadiva.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Personal Information
All personal information you provide us with or that we obtain will be handled by Karma Diva as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Karma Diva Green Cleaning and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Karma Diva to delete or correct the information held about you. By accepting the Karma Diva Conditions, you agree to the above.
Seasonal Newsletters
Karma Diva typically sends out 2 newsletters per year, one in the spring and one in the fall. By requesting service you agree that we may send these emails to you so that you can read about any updates or reminders we may need to relay.
Consultation and Estimate
Karma Diva Green Cleaning offers a free in-home introductory consultation to make sure we fully understand the scope of the work expected and to provide an estimate of the cost of services both initially and ongoing. This estimate is not a quote and may require some shift to account for unforeseen changes in the scope of the work. We typically pare down a recurring cleaning rate within 3 visits.
Quality Assurance
Karma Diva Green Cleaning occasionally conducts Quality Assurance Visits as a courtesy but is not required to do so unless specifically requested by our clients.
Warranty of Services
If there are perceived defects in our craftsmanship, please notify us within 24 hours. While we are always doing our best to use caution when cleaning fragile surfaces, sometimes accidents happen. Our techs are trained to photograph any damage before cleaning it up so we can communicate thoroughly about what happened with whomever may need to know.
Glass shower doors have been known to spontaneously shatter even after years of wear. This can sometimes be due to manufacturer defect, faulty installation, or frequent hard use over time. Our technicians are trained to use luke warm water when cleaning these so as not to increase or decrease temperature too rapidly that it could lead to catalyze an explosion that has potential to cause them harm. We appreciate your kind consideration in using caution with these doors for all our sake.
Keeping a few wall outlets exposed for us will also minimize time and hassle locating these to run our vacuums throughout the home. Child protectors will be replaced if removed for our use.
Please refer to add-on services list, for add on services. Unless agreed upon, these services will be billed separately from your clean, and will not be included.
Safety Requirements for the Homeowner
Please be mindful that your home is our work place and as such it is important to ensure this space is a safe place to be. Sharp edges, wobbly furniture, electrical dangers, fire hazards, icy outdoor walkways, cluttered indoor walkways, utility leaks, etc. must all be monitored to prevent injury. We will not take responsibility for preventable accidents due to faulty installations or upkeep that should reasonably be the homeowner’s responsibility. If we find a hazard on the job we will skip that area and report it to our clients.
Our technicians will not stand on your furniture to reach high places. We will go no higher than a 2-step stool. We expect the homeowner to provide this so we know they are thinking about our safety.
Our rule is if you have to force it, don't. This goes for windows, doors, basically anything with a hinge, track, or other mechanism. This also goes for relationships with our associates or clients. If we are not a good fit, we maintain the right to refuse continuance of service.
Right to Refuse Service
Karma Diva also reserves the right to cancel service to any client at any time for any reason. Typical reasons are outlined, but not limited to the list located here: www.karmadiva.com/quality-assurance.
Payment
Payment is due within 24 hours of receipt of an invoice and shall be made payable to Karma Diva Green Cleaning (Karma Diva). Payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Karma Diva.
Karma Diva may invoice and collect automatic payments for services rendered once payment information has been collected.
All transfers conducted through Karma Diva are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Automatic Gratuity
By agreeing to these terms, the homeowner understands that an automatic gratuity of 10% per cleaner may be applied for cleanings that take place over 6 hours or more with a solo cleaner or 3+ hours with a team of 2 cleaners. Karma Diva has offered several ways to opt out of this additional charge, including the option to go to www.karmadiva.com/gratuity or email info@karmadiva.com with a specific request.
Late Cancel/Lockout Fees
New clients who cancel on short notice and wish to be rescheduled may be asked to pay a $50 non-refundable deposit towards the cost of their rescheduled appointment.
Once we are set up for recurring service we do everything we can to keep you as close to the same date and time as we possibly can. A confirmation email is automatically sent 10 days in advance of your cleaning with the date and time details for your appointments. We must receive confirmation from our clients within 4 days to consider an appointment will happen.
In the event that a homeowner deems it is necessary to cancel a recurring cleaning appointment, We will need written notification within 7 days of the time of service to skip or reschedule. Once we are within the 7-day window, our cancellation fees are as follows:
24 hours notice = 100% cost of regular service
48 hrs notice = 75% cost of regular service
72 hrs notice = 50% cost of regular service
4-7 days notice = flat rate $50 fee
Exceptions may be made for emergency conditions such as an act of Nature.
3 late cancels in a row will result in being removed from our recurring client list and we will only be able to accommodate requests based on our remaining availability. Our deep cleaning rate may apply if more than 7 weeks have passed between appointments.
Lockout Policy: If our team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min and you will be billed a $50.00 lockout fee whether or not we are able to gain access to your home.
In order to provide you with the best service possible, it is imperative that we take good care of our cleaners. These policies make it possible for us to provide the best quality of service available. We thank you in advance for your understanding.
Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.
Additional Information
Karma Diva reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product offerings without prior notice. In the event of when a product is sold out, Karma Diva has the right to cancel the order and refund any amount paid in the best way. Vasuma shall also notify the customer of equivalent replacement products if available.
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All inquiries: info@karmadiva.com
Force Majeure
Events outside Karma Diva's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Karma Diva is released from obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Return Policy
You are entitled to a refund within 48 hours of your payment if deemed necessary.
